Frequently Asked Questions

Here are some answers to the most commonly asked gardening questions we receive.

About Our Products

How do I get the best performance from my pop-up sprinklers?

Make sure to clean nozzles on your pop-up sprinklers regularly; blocked nozzles not only water inefficiently but also waste water. Nozzles on your sprinklers can also be replaced,  if required.


What is the best way to retract my Neta retractable hose reel?

Turn off your tap, pull the hose to retract, and slowly walk the hose back into the reel. If a spray gun is connected to the hose then pull the trigger to release remaining water.


What is the difference between a 50mm and a 100mm pop-up sprinkler?

The difference is the height of the sprinkler; 50mm pop-up sprinklers are ideal for small lawn and garden areas whereas 100mm models are taller to clear longer grass.


Do I need sprayers or drippers for my irrigation system?

For the benefits and downsides of sprayers and drippers, come visit our garden talk section. It is full of hints and tips on irrigation, water saving and more.


What should I do before using my new garden hose?

Since your hose has been coiled in its packaging for some time, it will need to be straightened. Unwind your hose, fill it with water and lay it out in the sun – this will remove any kinks that have formed from being coiled.


What cutting tools are available from Neta?

Neta has a full range including secateurs, snips, hedge shears, bypass loppers and saws. You can explore the full range of available cutting tools by visiting our Cutting Tools Product Page.


What sized trellis wires do the horticulture clips fit?

Neta ranges a variety of clips and straps that suit different applications. The Trellis Clips and Kiwi-Lok® will fit trellis wire from 2.0 to 2.65 mm depending on the product.


About Neta

What products are available from Neta?

Neta designs, manufactures and supplies a variety of watering and irrigation products, horticulture clips, cutting tools and more. To view our full range of available products, please visit our Product Page.


Are Neta products covered by a warranty?

Absolutely! In the rare case of it happening, we provide a manufacturer’s replacement warranty against faulty workmanship or defective components. The warranty excludes defects or damage due to incorrect use, maintenance or neglect. To find the warranty period for your item, refer to the item’s original packaging. To make a claim, proof of purchase must be provided.


For how long does the Neta No Break Guarantee last?

The No Break Guarantee varies from product to product. All of our plastic UV stabilised fittings plus plastic and metal guns come with a 5-year guarantee. Our brass hose nozzles and brass fittings are covered by a 20-year guarantee, while our garden hoses vary between 6 and 30 years. All product-specific guarantees can be found on the product packaging itself.


Where can I find Neta products?

Neta is available at Mitre 10, Home Timber & Hardware and other independent hardware retailers and garden centres across Australia. In New Zealand, Neta products can be purchased at Mitre 10, The Warehouse Limited, Kings Plant Barn and garden centres. Note: some products are not available in New Zealand. To find your local retailer, our customer service department will be happy to assist.


Where can I view or download the latest Neta Catalogue?

We know our customers want to be able to view our latest products. To make things easy, we provide downloadable versions of our catalogues for your convenience. 


How can I order Neta garden products as a retailer?

The quickest and easiest way to become a retailer of Neta garden watering products is to contact us to discuss your requirements.


What is Neta Retail Ready?

Neta Retail Ready provides retailers with ready-to-go sales displays. Products arrive in easy to identify pre-packed boxes which can be opened and placed directly on the shelf. This not only gives retailers an eye-catching and space-saving way to display Neta products but also assists the customer with decision making thanks to the clear and easy-to-understand labels and packaging. Best of all, they are designed to fit on standard shelving and can save up to 20% space for additional products. Contact us for more information.


Where are Neta garden products made?

Neta is proud to design and manufacture many of our products in our production factory in Victoria, Australia. This cuts our carbon footprint. Using the latest tools and technology, we create high-quality products designed to withstand Australian and New Zealand conditions. You can also rest assured that strict quality guidelines are adhered to.


Still Have Questions?

If you haven’t found an answer to your gardening watering solutions? Feel free to contact us and we’ll get back to you shortly.

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New Zealand and South African product ranges may differ.