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About our Warranties

Warranties Against Defects

Neta-A Division of Husqvarna Group

ABN 45 115 475 619

Husqvarna provides a manufacturer’s replacement warranty against faulty workmanship in manufacture and/or defective components to the initial purchaser for each new Neta branded product produced by Husqvarna and purchased in Australia or New Zealand. To make a valid claim under this manufacturer’s warranty the product and proof of purchase must be provided to the retailer. This warranty does not cover damage caused by misuse, neglect, adjustments and/or modifications by the consumer or normal wear and tear, the costs of shipping and handling, travel expense, lost time, or pickup and delivery.

 

Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Husqvarna Australia Pty Ltd (ABN 45 115 475 619) 4 Pioneer Avenue, Tuggerah NSW 2259. Tel: 1300 804 213.

New Zealand: This manufacturer’s warranty is in addition to the rights and remedies provided by the New Zealand Consumer Guarantees Act. Husqvarna New Zealand Ltd (Company No. 111861) 51 Aintree Avenue, Airport Oaks, Manukau 2022. Tel: 09 920 2410.

Neta provides this warranty against defects from the date of purchase of this product for the warranty period specified on the product packaging (Neta recommends that you keep the document comprising this warranty and the product packaging with your proof of purchase). If the packaging for this product does not specify any warranty period, no warranty against defects applies to this product.

This warranty excludes defects caused by after sale damage, neglect, abuse, incorrect use or maintenance, use not in accordance with instructions, user error or use of the product outside the purpose or design specifications for the product.  This warranty is void if the product has been modified or attempts to repair the product have been made without the prior written approval of Neta.

 

Neta Corporate Office
4 Pioneer Ave, Tuggerah NSW 2259
Locked Bag 5, Central Coast BC  NSW  2252

 

Neta  Customer Service:
Phone: 1300 771 134